Where are your products sourced from?
Nu Concepts has connections with high quality furniture suppliers from across the world. Our team carefully select and choose our suppliers based on a few important factors, these include quality of materials, sustainability, manufacturing process and of course design aesthetic.
What materials are used to make your products?
Our products use a wide range of materials, but all of the highest standard going through strict quality control protocols. Some of the materials range from solid wood (Acacia, Oak etc) through to steel, stainless steel, glass, fabric, leather, plywood and veneer.
How quickly will my product be shipped out and received?
Generally our shipping time range from 4-6 weeks to your door, we are working with delivery partners to constantly improve on this so we can ensure our customers receive their products quickly
What’s your return policy?
Details on all of our returns and warranties are outlined here.
Where is our customer service team located, do you have any one local I can speak to?
We are proudly Australian owned and operated, this includes our support staff. Our support team operate locally and are available 9 AM to 4 PM Weekdays. Unlike most online retailers, you can speak to one of our support staff on the phone, you can contact us on 0413 795 911 or via email info@nuconceptstore.com.au